HELP CENTRE

A clear route from search to deployment.

Start here for accounts, sourcing, listings, company claims and marketplace support.

01

Accounts & sign-in

Create an account with email or an enabled social provider. New accounts must confirm an email and complete the required profile fields before a RoboIchiba profile is created.

  • Email confirmation and password access
  • Google, LinkedIn, Facebook and X OAuth
  • Required profile completion
  • Profile and company workspace
02

Buying & sourcing

Search robots and parts separately, compare structured specifications, contact a supplier or post an RFQ when the correct configuration is not yet listed.

  • Check origin and stock location separately
  • Confirm price, freight, tax and commissioning
  • Agree acceptance criteria before payment
03

Selling & company access

Listings use category-specific fields. Company-managed branding, content promotion and advanced visibility depend on Listed, Verified or Sponsored status.

  • Accurate seller-route and condition labels
  • Company Claim and manual verification
  • Moderated trilingual posts
04

Need a person?

Email our Perth team with the account email, listing URL or company name and a concise description of the issue. Do not send passwords, payment card data or private API keys.

Email support